Q1: Who you are ? Are you a factory or trading company?A1: HOCHU is a historical and reliable adhesive labels and stickers
manufacturer in China, and specialized in printing production since 2003, over 18 years manufacturing experience. We are the direct manufacturer with our own factory located in DongGuang City, Guangdong Province, About 30 mins railway from ShenZhen.
Q2: If I want a quotation, what information should I tell you?
A2:-Product size (length x width) -Material and Surface treatment (If you are not sure, please tell us where sticker be used and we will suggest) -Application site -Print color -Quantity -Picture required or design sketch for reference if possible. -Normally we quote you FOB price. If you need CIF price, please let us know your
destination port.
Q3: What is the format available for printing when we create artwork?
A3: -Popular: PDF、AI、PSD、CDR -Bleeding size: 3-5mm. -Resolution: no less than 300 DPI.
Q4: Can you help with the design?
A4: Yes, our skilled designers team can help with simple artwork revision such as logo and images.
Q5: Do you have MOQ?
A5: Yes, since there is fixed charge on machines startup, the MOQ depends on the detailed specification of the labels stickers.
Q6: Can we get some samples for checking? Any Charge?
A6: -Store available sample will be free, but you have pay freight cost. -Custom sample will charge you, we can return your cost once you order to us.
Q7: What is the payment term?
A7: 100% or 50% of the total value to be paid before production. T/T、Western Union Paypal 、Credit Card 、Pay Later via Alibaba trade assurance.
Q8: What shipping way it can be chosen?
A8: DHL, UPS, TNT, FEDEX express courier, Post Air Mail or By Sea. Nomorlly 3-5 working days by Express, 10-30 days by sea.
Q9: What about the lead time?
A9 : Sample: usually it takes 3-7 days and depends on the workmanship. Bulk Order: usually it takes 5-15 days and depends on your quantity and deposit settled .
Q10: If the product has quality problems, what will you do?
A10: Every step of production and finished products will be checked by our QC department before shipment.
